Refund policy
In compliance with the Consumer Contracts Regulations (formerly covered by the Distance Selling Regulations), Packaging Warehouse Direct operate a 14 day cancellation policy. If you have changed your mind or wish to cancel your order, it is the responsibility of the Customer to inform us of this decision and return the goods (at your cost) to Packaging Warehouse Direct within 14 days in order to qualify for a refund.
In line with new regulations, Packaging Warehouse Direct will issue a refund (minus original carriage costs) for cancelled orders within 14 days of receiving your returned items. Packaging Warehouse Direct reserve the right to only issue a partial refund or withhold the refund if it is believed that the Customer has damaged the items. Similarly, where possible, all items should be returned in their original, undamaged packaging to be eligible for a refund.
If an order is damaged or faulty upon receipt, please contact our customer services team who will be able to assist with the replacement or refund of your delivery.
If you cannot find the item you were looking for then please, click here for assistance or email us direct at sales@pwdirect.co.uk